Sneakermat wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price. Returns will only be accepted if items are in a new and unused condition with the original packaging and tags.






Please email [email protected] your return tracking number so they can ensure your refund gets processed promptly.

Returns will be processed within 48 hours once it is received into our store.

Allow up to 10 business days for your money to be refunded back to your card which is dependent upon your bank.


Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box and returned back to Sneakermat. If you purchase footwear the shoe box must go into another box and the shipping labels must go on the outside of the box.

If I need to return an item do I need to pay postage?
Yes, you are responsible for shipping charges back to our facility.

How do I exchange a product? 
Sneakermat does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.

If I buy an item online can I return it to your retail stores?
Yes you can take your online order to a store to return it. Please see the process above.

What if I have a damaged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping. We will reship the item if available or refund you in full.

Can I buy something in the store and return it online?
Unfortunately, no not at this time, all store purchases can only be returned to our store in person.